Free PDF Effective Difficult Conversations: A Step-by-Step Guide
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Effective Difficult Conversations: A Step-by-Step Guide
Free PDF Effective Difficult Conversations: A Step-by-Step Guide
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Review
"The book provides a formulaic method of structuring a difficult conversation: from defining the difficult conversation, to determining what the party initiating the difficult conversation wants to say, to the ebbs and flows of said difficult conversation, to documenting the results of the conversation. By relying on a formula and preplanning the conversation, difficult conversations can be structured in a way that does not digress into an emotional shouting match … The skills discussed in the book help librarians perfect the soft skills that are necessary to serve all patrons." --American Reference Books Annual"This book is definitely a realistic fit for the managerial toolbox … A welcome guide for managers just starting out or for those already on the job, moreover, this book can serve as the pivot for continuing professional education about the importance of communication skills in the workplace." --Catholic Library World"Each of the ten chapters provides practical and relevant advice for employees and employers who may find themselves engaged in a difficult work-related conversation." --Library Journal
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About the Author
Catherine Soehner is the associate dean for research and user services at the J. Willard Marriott Library at the University of Utah. She has held leadership positions in libraries since 1998. Ann Darling is the assistant vice president of undergraduate studies, and an associate professor in the Communication Department at the University of Utah. She has been in leadership positions in higher education since 1996. Together, they have provided presentations on "effective difficult conversations" as part of the University of Utah Leadership Development Program since March 2013. The success of their presentation broadened their reach across campus and they began providing the same presentation for the Health Sciences Leadership Development Program for a total of four presentations each year.
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Product details
Paperback: 128 pages
Publisher: Amer Library Assn Editions; 1 edition (November 25, 2016)
Language: English
ISBN-10: 0838914950
ISBN-13: 978-0838914953
Product Dimensions:
5.9 x 0.3 x 8.9 inches
Shipping Weight: 0.6 ounces (View shipping rates and policies)
Average Customer Review:
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Amazon Best Sellers Rank:
#764,347 in Books (See Top 100 in Books)
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